Returns and exchanges

1. The 14-day right of return

Under Article 9 of the Law of Ukraine “On Consumer Protection” you may return goods of proper quality or exchange them within 14 days of receipt, without giving a reason.

A return is possible provided the goods:

• have not been used;
• retain their presentation, consumer properties, seals and labels;
• are complete and in the original packaging;
• are accompanied by proof of purchase (receipt or order number).

2. Goods that cannot be returned

Goods of proper quality included in the list approved by Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994 cannot be exchanged or returned, in particular:

• printed products (books, catalogues, postcards);
• personal hygiene products;
• goods made to individual order;
• digital goods and files to which access has been granted.

This restriction does not apply to defective goods — see section 5.

3. How to arrange a return

1. Write to info@skeiron.com.ua or call +38 (093) 826 38 50 (Mon–Fri, 10:00–17:00 (Kyiv time)) and give your order number and the item name.
2. We will send you a return request form and confirm the shipping address.
3. Pack the item securely together with the form and a copy of the proof of payment.
4. Send the parcel via Nova Poshta to: 114 Yevhena Konovaltsia St., Lviv, 79057, Ukraine.
5. Once received, we inspect the item within 3 business days and inform you of the outcome.

4. Refunds

Refunds are issued using the original payment method:

• online card payment — refunded to the same card via the plata by mono service, normally within 1–7 banking days of the return being approved (crediting time depends on the issuing bank);
• cash on delivery — transferred to the bank account (IBAN) you provide within 7 banking days.

In any case, refunds are issued no later than 30 days after we receive the goods and your request.

Return shipping for goods of proper quality is paid by the buyer; the original delivery cost is not refunded if the order has already been dispatched.

5. Defective or damaged goods

If you receive a defective, incomplete or damaged item, notify us within 14 days of receipt and attach photographs of the item and the packaging.

At your choice we will replace the item with an equivalent one, remedy the defect, or refund the full price together with the delivery cost both ways.

If the damage occurred in transit, a report drawn up at the carrier’s branch on receipt is required.

6. Cancelling an order

You may cancel an order free of charge until the goods are handed to the carrier — write to info@skeiron.com.ua or call +38 (093) 826 38 50.

If the order was paid online, the refund reaches your card within 1–7 banking days.

7. Contact for returns

Individual Entrepreneur Yurii Prepodobnyi, taxpayer number (RNOKPP) 3440812536

Return address: 114 Yevhena Konovaltsia St., Lviv, 79057, Ukraine

Email: info@skeiron.com.ua · Phone: +38 (093) 826 38 50 · Mon–Fri, 10:00–17:00 (Kyiv time)

Version of 18 August 2026.